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xmarkt.co.uk  Policy

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Policy

REPAIR WARRANTY POLICY

  • All new parts and computers come with a 1 year hardware warranty from us unless otherwise specified.  Some parts may carry a longer manufacturer's warranty.

  • We will extend the warranty to 2 year for 20% of the purchase price or on any computer or laptop sale (£40 minimum warranty cost).

  • Any warrantied computer that is brought to us for a covered repair will either be repaired at no cost to you, exchanged for a comparable unit, or we will offer a full refund if we cannot repair or replace the model.  We hold the right to determine the appropriate course of action.

  • The Xmarkt.co.uk holds the right to review all defectives returns to determine the reason for failure.  Only hardware failures due to defective components qualify for free repair work or exchange during the warranty period.  Hardware failure due to negligence, improper use, or physical damage do not qualify for free repairs.

  • Software issues including viruses or operating system errors are not covered under our warranty.

  • Most repairs in our shop are backed by a 90 day warranty, such as power jack repairs, LCD screen replacements, upgrades, and part replacements.

  • Virus removal services are covered under a 30 day guarantee program.  See our invoice for details or ask at the time services are rendered.

 

ABANDONED COMPUTER POLICY

  • All repairs/purchases must be paid in full before the computer system leaves our office.

  • All computers must be picked up within 60 days of the invoice date.

  • If a system has been left at our shop for over 60 days without contact from the owner of the computer, the computer is considered abandoned and will be repossessed by  xmarkt.co.uk